Student Services Requirements

Advising and Counseling

  • Adequate student services and resources that support its students in maintaining
    • Satisfactory progress
    • Achieving successful education and student achievement outcomes (i.e., knowledge and skill attainment, retention, graduation, and employment
    • Making informed decisions concerning training and employment
  • Coordinated by an individual with appropriate professional and educational qualifications
    • Must minimally encompass relevant coping skills (e.g., life, career development, budget, and personal financial planning skills)
    • General development appropriate to high education students
    • Student retention strategies suited to the school’s programs
    • Academic advising
    • Testing and tutoring services
    • Supervision and monitoring of attendance records and leaves of absence
    • Graduate employment assistance
    • Information concerning housing, transportation, and childcare
  • School maintains comprehensive documentation of student advising sessions
    • School continually monitors and addresses the students’ needs for services as a means to assist students achieve successful educational and student achievement outcomes.

Student Records

  • School maintains a permanent educational record for all currently enrolled students that consists of all
    • Admissions,
    • Academic,
    • Financial records
    • Information upon which a student’s enrollment is based
    • Must be securely maintained and protected against damage or loss (e.g., fire, water, theft, tampering, etc.)
  • School maintains an official transcript for all formerly enrolled students (i.e., graduates and terminated or withdrawn students)
    • Transcript must include, at a minimum,
      • The program of study
      • The date of program entry
      • The date of graduation, termination or withdrawal
      • The clock or credit hours and grades earned
    • Must be made available to students upon request and in accordance with the school’s policies
    • This transcript (physical or electronic) must be securely maintained indefinitely and protected against damage or loss (e.g., fire, water, theft, tampering, etc.)
  • School maintains financial records related to…. For a minimum of 5 years (State or regulation or law may require these records to be maintained for a longer period of time)
    • Financial aid
    • Tuition and fee payments
    • Tuition refunds

Graduate Employment and Records

  • School makes graduate employment assistance available to students and the extent and nature of employment assistance services provided aligns with any claims made by the school with regard to those services
  • School maintains verifiable records of each graduate’s initial employment for 5 years
    • Any statement regarding the percentage of graduate employment, e.g., annual employment rates of grates, must be based upon these verifiable records

Student Complaints

  • School utilizes a policy and procedure for handling student complaints and inform students in writing of the policy and procedure
    • Complaint policy and procedure must be published in the school’s catalog
    • Include a reference to the school official(s) responsible for the complaint policy and procedure
  • Schools publishes in its catalog the ACCSC Student Complaint/Grievance Procedure contained in the ACCSC Complaint Review Process Form
  • School maintains a complete record of all written student complaints for at least the last five years.

Student Services Policies and Procedures Equal Educational Opportunity

River Valley School of Massage is committed to equal opportunity. It is our policy not to discriminate on the basis of age, race, sex, color, ethnic origin, national origin, creed, sexual orientation, marital status, genetic information, religion, or handicap/disability to the extent of the law with regard to its students, employees, or applicants for admission or employment.

The Family Education Rights and Privacy Act of 1974 (FERPA) affords the students the following rights: (1) to inspect and review his/her education records within 45 days of River Valley School of Massage’s receipt of request for access. A written request, identifying the records to be inspected and reviewed should be submitted to the school director. The Director of Education will arrange for access and notify the student of the time and place for record inspection and review; (2) to request an amendment of his/her education record(s) if the student believes the record(s) is inaccurate. If a record is believed to be inaccurate, students should submit a written statement to the school director that clearly identifies the part of the record in question and specifies why it is believed to be inaccurate. The student will be notified of decisions to either amend or not amend the record. Should River Valley School of Massage decide not to amend the record as requested by the student, the student will be informed of his/her right to a hearing regarding the request for amendment; (3) to consent to disclosures of personally identifiable information contained in the student’s education records. Exceptions that permit disclosure without student consent are to school officials (persons employed by River Valley School of Massage in administrative, academic, or support staff positions); officials designated by the Department of Education, auditors, and those deemed to have a legitimate educational interest in the educational records; (4) the right to file a complaint with the U. S. Department of Education concerning alleged failures by River Valley School of Massage to comply with the requirements of FERPA. At its discretion, River Valley School of Massage is legally permitted to disclose directory information without student’s prior written consent. River Valley School of Massage designates the following items as directory information: student’s name; date of birth; dates of attendance; address: local and email; telephone number; program of study; participation in officially recognized activities; enrollment status (i.e., enrolled, active, future enrolled student, reentry, leave of absence, etc.). The School may disclose any of these items without the student’s prior written consent. Students may request that River Valley School of Massage not disclose any or all of their directory information. Requests for non-disclosure must be filed in writing with the Director of Education.

Drug and Alcohol Abuse Prevention Policy

It is not the intention of River Valley School of Massage to dictate anyone’s lifestyle or interfere with anyone’s freedom of choice. It is our belief that entering into a therapeutic relationship with someone under the influence of mind-altering substances is a breach of trust and compromises the learning experience for students in the role of both therapist and client.
River Valley School of Massage is committed to providing an environment free of the illegal use of alcohol and other drugs. River Valley School of Massage has adopted and implemented programs that seek to prevent the illicit use of drugs and the abuse of alcohol by River Valley School of Massage community members.
Standard of Conduct: The unlawful possession, use, or distribution of drugs and alcohol is prohibited on property owned and controlled by River Valley School of Massage. No employee or student is to report to work or class while under the influence of illegal drugs or alcohol.
River Valley School of Massage provides a separate clear and conspicuous written notice within a timely manner that notifies the student of the loss of eligibility and advises the student of the ways in which to regain eligibility.
RVSM is committed to the maintenance of a drug and alcohol-free workplace and the encouragement of a standard of conduct for employees and students that discourages the unlawful possession, use or distribution of controlled substances and alcohol on its property or as a part of any of its activities. Therefore, the unauthorized or unlawful possession, use, manufacture, or distribution of controlled substances or alcohol on school property or as a part of any of the school’s activities is expressly prohibited, unless designated otherwise by the School Director. Off campus activities sponsored by recognized student organizations must abide by all local and state laws.

Federal Penalties and Sanctions for Illegal Possession of a Controlled Substance- 1st conviction: Up to 1-year imprisonment and a fine of at least $1,000 but not more than $100,000 or bother. After 1 prior conviction: At least 15 days in prison, not to exceed 2 years and a fine of at least $2,500 but not more than $250,000 or both. After 2 or more prior drug convictions: At least 90 days in prison, not to exceed 3 years and a fine of at least $5,000 but not more than $250,000 or both. Special sentencing provisions for possession of crack cocaine are mandatory 5 to 20 years in prison and a fine of up to $250,000; both if (a) 1st conviction and the amount of crack possessed exceeds 5 grams, (b) 2nd crack conviction and the amount of crack possessed exceeds 3 grams (c) 3rd or subsequent crack conviction and the amount of crack possessed exceeds 1 gram. Personal and real property used to possess or facilitate possession of a controlled substance may be forfeited if that offense is punishable by more than 1 year imprisonment. Vehicles, boats, aircraft, or any other conveyance used to transport or conceal a controlled substance may also be forfeited. Additional sanctions include civil fines of up to $10,000; denial of federal benefits, such as student loans, grants, contracts, and professional commercial licenses, up to 1 year for first offense, up to 5 years for second and subsequent offenses; and ineligibility to receive or purchase a firearm. Other sanctions vested within the authorities of individual federal agencies are revocation of certain federal licenses and benefits such as pilot licenses and public housing.

Drug and Alcohol Abuse Prevention Program Biennial Review 2019-2021

The program we have in place seems to be effective. The students are made aware of the policies for Alcohol and Drugs. The students sign the Enrollment Agreement before they begin classes which explains that use of drug or alcohol can result in dismissal from the program.

Below is a table of the number of drug and alcohol-related violations and fatalities that occur on River Valley School of Massage's campus or as part of RVSM's activities. The Financial Aid office discussed these violations with the School Director and the Director of Education.

Incident Reports On-campus School Activities Outcomes
Drug Law arrest00N/A
Drug Law Violations referred for disciplinary action00N/A
Alcohol arrest00N/A
Alcohol Violations referred for disciplinary action00N/A

Veterans Disability Services

Total and Permanent Disability Discharge and Veterans Disability Discharge

The U.S. Department of Education (the Department) has one contact point, the Nelnet Total and Permanent Disability Servicer, for loan holders seeking assistance with all total and permanent disability (TPD) discharge questions.

Phone: 888-303-7818

Fax: 303-696-5250

E-mail: [email protected]

Office Hours: 8:00 A.M – 3:30 P.M (ET), Monday through Sunday

Web site:

Mailing Address:

U.S. Department of Education
P.O. Box 87130
Lincoln, NE 68501

For overnight delivery:

U.S. Department of Education
121 South 13th Street, Suite 201
Lincoln, NE 68508

River Valley School of Massage

Veterans Standards of Progress

Students falling below a “C” average on class work will be put on academic probation for one month. At the end of the month, the VA will be notified to terminate benefits if the student has not attained a “C” average.

River Valley School of Massage

Veterans Attendance Policy

Excused absences will be granted for extenuating circumstances only. Excused absences will be substantiated by entries in a student’s file. Early departures, class cuts, tardiness, etc., for any portion of an hour will be counted as a full hour of absence. Students exceeding three days unexcused absences in a calendar month will be terminated for unsatisfactory attendance.

River Valley School of Massage

Veterans Reentrance Policy

After one month’s time, students who have been dismissed for unsatisfactory progress may be reinstated only after an interview with an administrator. Reinstatement is up to the discretion of the administration.

River Valley School of Massage

Veterans Refund Policy

The refund of the unused portion of tuition, fees, and other charges for veterans or the eligible persons who fail to enter a program, or withdraw or discontinue prior to completion, will be made for all amounts paid which exceed the pro rate portion of the total charges for the length of the program. The proration will be determined on the ratio of the number of days or hours of instruction completed by the student to the total number of instructional days or hours in the program.

River Valley School of Massage

Veterans Tuition Policy

River Valley School of Massage does not charge Active duty military more than the total tuition. Active duty military, spouses and dependents will pay the same tuition as every other student attending River Valley School of Massage.

If a student has been dismissed from River Valley School of Massage due to military service, may be reinstated with documentation. Such documentation must consist of oral or written notice of military service as far in advance as is reasonable under the circumstances. This notice does not have to state the student’s intent to return to the school. When the student wants to return to the school, he/she must submit an attestation of military service that necessitated the student’s absence from the school. No notice is required if precluded by military necessity, such as service in operations that are classified or would be compromised by such notice.

The intent to return to school must be oral or written notice within three years after the completion of the period of service. A student who is hospitalized or convalescing due to an illness or injury incurred or aggravated during the performance of service must notify the school within two years after the end of the period needed for recovery from the illness or injury. A student who fails to apply for readmission within these periods does not automatically forfeit eligibility for readmission but is subject to the school’s established leave of absence policy and general practices. The student must contact the admissions office to provide notification of service and notification of intent to return.

2022 Campus Safety and Security Report

In 1990, Congress Enacted the Crime Awareness and Campus Act of 1990 (Title II of Public Law 101-542); which amended the Higher Education Act of 1965 (HEA). This act required all postsecondary institutions participating in the HEA’s Title IV student financial assistance programs to disclose campus crime statistics and security information. The act was amended in 1992, 1998, 2000, and 2008. The 1998 amendments renamed the law the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. It is generally referred to as the Clery Act and is in Section 485(f) of the HEA.

On March 7, 2013, the Violence Against Women Reauthorization Act of 2013 (VAWA) (Public Law 113-114) was signed into law. VAWA includes amendments to the Clery Act. These changes require institutions to disclose statistics, policies, and programs related to dating violence, domestic violence, sexual assault, and stalking, among other changes.

Prepared by the Director of Education. The annual disclosure of crime statistics includes obtaining statistical data from the following sources: Russellville Police Department, Pope County Sheriff’s Office, and Arkansas State Police. For statistical purposes, crimes reported to any of these sources are recorded in the calendar year the crime was reported. Criminal activities, if any, at off-campus student organization’s (those officially recognized by the School) events are required to be monitored and reported from information collected from local police agencies.

The information, along with the complete 2021 Annual Security Report, can be found as a digital version at and a printed copy can be requested from the Financial Aid Office at 479-890-7876 or by email at [email protected].

The 2021 Annual Security Report is distributed to the entire River Valley School of Massage (RVSM) community via email. This serves as notification of the availability of the2022 Annual Security Report and how a copy can be obtained.